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Welcome to Nautilus

Cloud Telephony Features

Monica

Key Features of Nautilus Cloud Telephony

1. Crystal-Clear Call Quality

Our platform is built on high-availability SIP infrastructure, optimized for Singapore, Malaysia, and Australia. With support for HD Voice codecs (Opus, G.711) and smart routing, we ensure every call sounds sharp and professional.

2. Browser-Based Web Phone

Say goodbye to desk phones. Nautilus offers a fully browser-based phone, no software installation required. Agents can take and make calls directly within their CRM or support platform—anytime, anywhere.

3. CRM & Helpdesk Integration

Nautilus integrates seamlessly with platforms like:

  • Zendesk

  • Salesforce

  • Zoho

  • HubSpot

View customer details before answering, auto-log calls, and tag interactions for faster resolution.

4. Smart Call Routing

Build intelligent call flows with:

  • IVR menus

  • Call queueing

  • Skill-based routing

  • Business hours & holiday handling

All customizable through a user-friendly interface—no coding required.

5. Real-Time Call Monitoring & Analytics

Supervisors get full visibility with:

  • Live call dashboards

  • Call recordings

  • Agent performance metrics

  • Call tagging and disposition tracking

Perfect for QA, training, and operational oversight.

6. Custom Caller ID & Multiple DIDs

Use multiple outgoing DID numbers for different teams or regions, and set custom caller IDs to reflect your brand.

7. Global Reach, Local Presence

Nautilus offers local phone numbers in over 60 countries, enabling you to establish a global presence with ease—while still managing everything from a single cloud platform.

8. SMS & Voice in One Platform

Nautilus supports both inbound and outbound SMS, so you can follow up with customers via text or use SMS for appointment reminders, delivery updates, and more.

9. Built for Hybrid & Remote Teams

No physical hardware needed. All you need is a browser and internet connection. Nautilus empowers distributed teams to stay connected—wherever they work.

10. Security & Compliance

With TLS encryption, data sovereignty options, and call recording compliance features, we make sure your communication stays private and secure.

🌐 Why Choose Nautilus?

✔ Singapore-based support team
✔ Scalable from small teams to enterprise contact centers
✔ Transparent, usage-based pricing
✔ 99.99% uptime SLA

 

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